A consumer watchdog group is raising red flags about a computer repair scam.
The Better Business Bureau of Central New England has received numerous reports over the last few months about scams in which consumers are told their computers are infected with a virus. The scammers then offer to repair the machines, but often steal personal information, including passwords and financial information.
“The consumer receives a phone call from someone claiming to work with Microsoft, Apple or a well-known software company claiming there’s a problem with the consumer’s computer,” reads an announcement from the group. “Then, the caller gives a consumer a series of steps to take remote control of the device to allegedly check for the virus.”
The Better Business Bureau advises consumers to install virus detection software and ignore cold calls from people offering to clean their computers.
“If you are concerned your computer may be exposed to viruses or other security threats, contact your service provider directly,” the BBB’s announcement reads. “Some providers offer free tools that can help detect and remove viruses.”
This story appeared in http://www.metrowestdailynews.com/article/20160222/NEWS/160229319